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My Webteam, Inc. launches CRM Client Portal and Guaranteed 24x7
Priority Support Service.
IRVINE, CASeptember 7, 2001
My Webteam, Inc. is proud to announce the launch of it's new
web-based CRM (Customer Relationship Management) Client Portal solution now
available for all active clients. The new Client Portal is the main
communication tool for all requests. A tracking number is generated and the
request is automatically prioritized and routed to the appropriate Help Desk
department.
Also now available is My Webteam's new 24x7 Guaranteed Priority Support
Service for paying clients. This 11 page SLA (Service Level Agreement)
backed customer support service incorporates a private and exclusive support
phone number. My Webteam's customer support automated phone system routes
calls and allows instant access 24x7 to the right service technician that
can work with you directly to resolve your unique and important requests.
"One of our core beliefs and company policy's is to have a strong and
focused customer service system. Most web development consulting firms in
our market do not have a CRM solution in place or Service Level Agreements
(SLA) to back them up. Customer service is often overseen by clients looking
for a web development firm. By providing these new services to our clients,
we further push the envelop of customer service to new heights."
-Joel Berryhill
Customer Support Manager
ABOUT My Webteam, Inc.
My Webteam, Inc. is a full-service
Website development and Internet consulting firm in Irvine,
California. Incorporated in January 2000 by former Deloitte
employees, My Webteam has provided solutions to
such high-profile companies as Deloitte Consulting, Resources
Connection, Heidrick & Struggles, The Capital Group, Tivoli,
NetGuru.com, and Moby Disc Records.
CONTACT:
My Webteam, Inc.
Joel Berryhill
Toll free: (866) My Webteam or (866)
699-3283
E-mail: jberryhill@My Webteam.com
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